Return Policy
Myfancylife understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.
We pride ourselves on our product quality and strict quality control but to provide you with maximum peace of mind we offer a comprehensive 7 Days Return Warranty：
- Return/exchange are not available after 7 days of the delivery date.
- Please note overdue requests can not be accepted.
- We cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
- The Return/exchange Policy excludes perceived quality, fabric, color aberration issues caused by personal or subjective judgment & size issues caused by personal neglect since we have indicated the size,color and fabric on our page.
- Myfancylife.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the Local Postal Service directly.
- Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
- For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
Damaged Items or Low Quality
If the product is defective or low quality, please kindly let us know. To guarantee a fast and smooth warranty process: please contact us via service@myfancylife.com, including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
Product color, style, model and material do not match the description on the websiteIf it does not meet the description, please tell us in detail and take a photo.
Normally, we will refund you 10%-20% according to the item specific problems if you'd like keep to it. But we won't bear the return shipping fee if you still want to return.
Not fit size, don't like color, style or material
Normally, we will offer you special coupon as compensation if you'd like to keep it. But we won't bear the returning shipping fee if you still want to return.
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within two working days)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after packages returned to us.
What if an item is missing from my package?
What if my package was refused or undeliverable?
- Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
- We offer resend as soon as the pervious order returned.
Important Notice
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don't include non-Myfancylife items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Order Cancellation
Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
For orders that have been cancelled but not yet shipped, if your order was paid by credit card, we will provide a partial refund after charging a 6%-10% cancellation fee. This fee is a cancellation fee that we need to pay to the credit card company for cancelling the order.
For orders that have been cancelled but not yet shipped, if your order was paid via PayPal, we will provide a partial refund after charging a 0%-10% cancellation fee.
Contact us
Email us at: service@myfancylife.com