Eliana Dress

I. Processing time: 1-5 Business Days (including: Quality control, Packing & Sorting).

• All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. 

*Shipping Zone does not include the territories and uninhabited island possessions.
*Delivery delays can occasionally occur.

Something you need to know before ordering:

1. For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
2. We cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
3. If you have any other questions, please contact our customer service: service@myfancylife.com . (*Your email will be replied in 2 business hours.)

4. Thank you for your patience and understanding. 

30 Days Return Guarantee

What’s ’s myfancylife Return/Exchange Policy?

1. Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.
2. Return shipping fees are at customer's own expense.
3. We do not accept returned package without notifying us upfront.
4. We do not accept packages returned using COD service.

How should I make a return?

1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

1. Submitting return request by dropping an email.
2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
3. Please return through your local post office to avoid tax when it arrives in our country.
4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
5. Refund will be released within 5 working days after packages returned to us.

 How should I make an exchange?

1. Return package first, as steps above.
2. Resend will be arranged once we get return info.

 What if an item is missing from my package?

 What if my package was refused or undeliverable?

1. Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
2. We offer resend as soon as the pervious order returned.

Contact us

Email us at: service@myfancylife.com