Neptune Set

No matter where you live, our goal is offer you the best shipping service.
We deliver over thousands orders across the world everyday. But we still keep our levels and provide you our best service at all times.

Receiving time = Processing time + Shipping time
Processing time: about 3-8 Business Days (including: Quality control, Packing & Sorting).
Standard Shipping: About 7-15 business days
Express Shipping: About 5-7 working days
Delivery delays can occasionally occur.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.

For questions concerning your order or your purchase please contact us here: Email : service@myfancylife.com
Text us: +1 (213) 726-7104 (Only SMS Service)
Usually we reply within 2-4 working days, but there may be some delays during holidays. 

About Shipping Address:

• Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
• Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
• Additional shipping charges caused by address modification or special address which do not include in Free Shipping Service will be paid by customers.
• For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
• For express service, DHL will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

• Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking#.
• The tracking # is used for Shipping Part II (Distribution center to your home) since we use different carriers in Part I & II. It may cannot be tracked by 3-5 days or only showed "PRE-SHIPMENT", but do not worry, your order is under control. If you want to know the exact status in Shipping Part I, we can check it for you via e-mail.
• Myfancylife.com can not responsible for shipping times so do not offer refunds just because an order arrived later than expected.
• Myfancylife.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (eg:1-800-275-8777).

Something you need to know before ordering:

1. For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
2. We cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
3. If you have any other questions, please contact our customer service: service@myfancylife.com . (*Your email will be replied in 2 business days.)

4. Thank you for your patience and understanding.