FAQ! NEED HELP?
We've got you covered
Q1: Why can't I pay successfully?
- Now we only support pay through Paypal directly or with your credit card through Paypal.
- Pls change payment method or other credit card to try.
- If you still can NOT pay, pls contact us with Email: firstname.lastname@example.org We are glad to offer help!
Q2: How long is the prosessing time?
Usually we take about 3-7 days to process your order(excluding weekends and holidays).You will receive a confirmation email with the tracking number once your order ships.
- (1) If it exceed 7 days, we will contact you,you can also contact us at any time about your order.
- (2) If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
- (3) For the order over $300, we need authorization through customers, so we will contact you in time!
Q3: How long is the delivery time?
- Standard Shipping: 10-15 business days.
- Express Shipping: About 3-7 working days.
Q4. Why is the tracking number not working or shipping information not update?
Q5. Why was my package delivered, but I didn't receive It?
Q6.How do I change or cancel my order?
Q7. What is your return policy? How can I return?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.Q10. What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.Q11. What payment methods do you accept?
We accept PayPal payments.Q12. Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
If something is still missing, please contact us immediately.